London Pass

Contact

Got a question about your booking or one of the London passes? Here you'll find the right contact for the job.

Question about the London Pass or Explorer Pass

The London Pass and the London Explorer Pass are issued by Go City. Their help centre can assist with orders, cancellations and refunds.

Question about the Headout Pass

The Headout Pass London is issued by Headout. Their help centre can assist with booking, cancellations and refunds.

Question about the 5 Attraction Pass

The 5 Attraction Pass is booked through GetYourGuide. Their help centre can assist with managing your booking, cancellations and refunds.

Question about the City Pass or Flex Pass

The London City Pass and London Flex Pass are issued by Turbopass. Their team can assist with booking, cancellations and rebooking.

Question about London

Visit London is the official tourist board and can help with questions about the city.

Go City - Booking and Pass

Did you buy The London Pass or the London Explorer Pass? Both passes are issued by Go City. Go City's help centre can assist with orders, cancellations and refunds. Have your order number from the confirmation email ready.

Open Go City help

Headout - Booking and Pass

Did you book the Headout Pass London? This pass is issued by Headout. Headout's help centre can assist with managing your booking, cancellations and refunds. Have your booking number from the confirmation email ready.

Open Headout help

GetYourGuide - Booking and Pass

Did you book the 5 Attraction Pass through GetYourGuide? GetYourGuide's help centre can assist with managing your booking, cancellations and refunds. Have your booking number from the confirmation email ready.

Open GetYourGuide help

Turbopass - Booking and Pass

Did you buy the London City Pass or the London Flex Pass through Turbopass? The Turbopass team can help with booking, payment, cancellations and rebooking, as well as questions about included attractions and validity. Have your order number ready.

Open Turbopass contact

Visit London - City and Destination

The official tourist board for London. The right place for questions about attractions, opening hours, getting there and local events. There is no official city pass - the London passes are products of their respective providers.